We want you to be happy with your purchases and the service you receive from us at Haus. Here are our terms which tell you how we will deal with your purchase, delivery and any return that might be necessary. This is followed by Terms of Use for this website including copyright issues.

1.GENERAL TERMS
2.ORDER ACCEPTANCE
3.NON ACCEPTANCE / REFUSAL OF TRANSACTION
4.ORDERING AND DELIVERY
5.DAMAGED, MISSING, FAULTY OR INCORRECT GOODS
6.CANCELLATION AND UNWANTED ITEMS
7.RETURNS
8.CONDITION
9.REFUND
10.HOW TO COMPLAIN

1. GENERAL TERMS

These terms apply to online orders only. Our terms and conditions do not affect your statutory rights. Any contract between you and us will be governed by United Kingdom law and all disputes will be decided through the Courts of the United Kingdom.

HAUS™ is the trading name of HAUS DESIGN RETAIL LIMITED
Registered office: 59-60 Russell Square, London, WC1B 4HP
Company number: 08843400
VAT number: 187 2119 95

2. ORDER ACCEPTANCE

This website offers information on our products and the ability to place your order for such products. Order acceptance and the completion of a contract between you and us will take place only when we confirm your order by email, unless you cancel the order in accordance with our terms as below, or we do not accept it or later cancel the order in accordance with our terms below.

3. NON ACCEPTANCE / REFUSAL OF TRANSACTION

We reserve the right not to accept your order or to cancel your order if any of the following apply:
We have been unable to process your payment, or payment is later cancelled by a bank or merchant service provider.
Payment has been made fraudulently or by illegal means.
The goods are unavailable from our stock.
The item/s are no longer available from the manufacturer.
We have made an error in pricing or product description.
We do not supply to your address.

In the event that your payment has been received in part or full for an order which is subsequently cancelled you will be reinbursed in full by the same method (and where applicable to the same debit/ credit card used).

4. ORDERING AND DELIVERY

Charges
Delivery charges will be shown at the time of order and we try to provide accurate pricing for this. We however reserve the right to change delivery charges subsequent to your online order if we discover a mistake in our pricing, we do not deliver to your area, or other information comes to light that would affect our delivery costs. You will of course be informed in such circumstance.

Where delivery is offered 'free' or 'included' we will not charge separately for delivery. Costs incurred by HAUS™ for the delivery of goods will be included in the total price paid.

Delivery will be made by courier or specialist delivery company depending on the goods and the delivery service you have chosen.

Lead Times
Lead times are estimates and we do not offer compensation for delays. The expected delivery time is usually shown on our website in days or weeks. This is as a guide only and may vary due to many factors. When goods are out of stock or temporarily unavailable we will advise you of the progress of your order and an expected delivery date as soon as possible.

Storage
Once your order arrives into stock we will only store it for up to 1 week free of charge, to allow a convenient delivery day for you. We reserve the right to charge for storage after 7 days at the rate of £20 per day. We can usually hold small items for a little longer without charge but large items such as sofas or cabinets will be chargeable unless agreed in writing at the point of order.

Despatch
You will be informed of dispatch by email or telephone. You must inform us of non-delivery within 7 days of this confirmation so that we can make investigations and ensure goods get to you as soon as possible. We will not be held responsible for goods undelivered after 14 days if you have not informed us of their non-delivery.

Access
You will need to be aware of the dimensions of goods to be delivered to you and check that there is sufficient access through your building including corridors, doorways, or stairs. For deliveries which fail due to lack of access for the size or weight of goods to be delivered we may charge for return of the order to us. If subsequent redelivery is required this will also be chargeable. We can provide delivery services for difficult access and will be pleased to provide quotations for this service.

Delivery inside your building
Unless specifically stated all deliveries are to the ground floor entrance to your building. If we are able to assist delivery inside your building at your request HAUS will not be liable for any damage to property or injury to persons on your premises however caused.
We cannot move or dispose of existing furniture.

Delivery Attempts
Products delivered to you by one of our courier services offers a maximum of three delivery attempts. If you are unavailable a note will usually be left or email sent. For some larger items a delivery date may be set with you in which case delivery will only be attempted once. If delivery fails because nobody is available to accept it, or you have supplied an incorrect delivery address, you will be charged at the full cost for return of goods to us and for any subsequent redelivery, even if delivery was originally offered free, or at a discounted rate.

Taxes and Duties
All our prices include VAT in the UK. Countries outside the European Union may levy import duty. Goods are shipped by us “Duty Unpaid”. It is the customers responsibility to pay any import duty that is due. Charges will vary and are assessed locally. Failure to pay duty will result in delivery failure and goods may be returned to us in the UK. We will treat this as 'cancellation of order'. Substantial charges may be incurred.

5. DAMAGED, MISSING, FAULTY OR INCORRECT GOODS

Please carefully inspect your packages when they arrive. If packaging is open or damaged please mark the delivery note as 'damaged' in the signature box (including hand held electronic capture devices). You may also choose to refuse the delivery and mark as 'damaged' (the goods will be returned to us).

Once opened, if you find your order is damaged, missing any parts, faulty or is any way incorrect please contact us immediately with the details either by email at returns@hauslondon.com or by telephone 020 8533 8024. You must tell us within 48 hours of receipt.

Please keep all packaging and instructions and do not use. We will arrange collection, and for replacement as soon as possible. You may also return goods directly to our shop. Please bring your receipt or order number. Ensure that you receive a written confirmation that goods have been returned to us.

Goods will be checked upon return. They must be complete and include all packaging and instructions. If goods returned as faulty are found not to be so, we consider the return as point '6' below 'Cancellation and Unwanted items'. We will let you know so you may decide how to proceed.

6. CANCELLATION AND UNWANTED ITEMS

We want you to be happy with your purchase and offer a 30 day return policy. You must notify us within 7 days of receiving your order, either by email at returns@hauslondon.com or by telephone 020 8533 8024.

This policy excludes special order or bespoke items which have been ordered to your specification from available options, or that we do not normally hold in stock, or that have been made to order by the manufacturer.
Special orders include all upholstery and many other items listed on this website, and have a lead time shown in the product description of more than 2 weeks. These items are not returnable. If you are unsure as to whether an item is special order please contact us before making your purchase.

We do not accept return of bed covers / linen unless it is in its original sealed and unopened packaging. Please check such items are suitable before opening.

Your statutory rights are not affected under Distance Selling Regulations. 

7. RETURNS

The cost of returning unwanted goods is your responsibility. Goods must be returned by trackable delivery method and insured for their full retail value. If returning in person you must ensure that you receive confirmation of return.

Goods should be returned to the following address:

HAUS 'Returns'
Big Yellow Storage Co
400 Wick Lane
London
E3 2JG

For any goods which are large, awkward, valuable or fragile (as determined by Haus) we reserve the right to nominate a specialist transporter to collect the goods for return to us, and to charge the cost of this transportation to the customer. You may also prefer that we collect any goods to be returned on your behalf for your convenience and security. Any costs charged to you for return will reflect the actual cost to ourselves including any administration and we will inform you of these prior to collection. The charge for collection will be made for each arranged collection date the customer accepts (if collection fails because you do not allow it or you are not available).

8. CONDITION

All goods must be returned in new, unused and original undamaged condition, complete with all original and undamaged packaging and instructions. New and unused means that there are no marks on the item or signs of any wear. Electrical items must not have been fitted or connected to a power supply.

We reserve the right not to accept an item with any indication it has been used. You will have the option to request goods be returned back to you, in which case we will charge for redelivery.

9. REFUND

Postage or delivery costs on unwanted items will not be refunded. If delivery was offered 'free' or 'included' the actual costs of the delivery incurred by HAUS will be deducted from the refund amount. Where a delivery was charged at a rate below the actual cost of delivery we reserve the right to refund the total amount less the actual delivery costs. 

We will reimburse you within 30 days of a return (usually as soon as goods are checked). If we have arranged pick up of the goods we will deduct the cost from the refund. You must provide proof of purchase (if you do not have this and we are able to track your order, we may at our discretion still refund you, but we may ask you for proof of your identity and address). If you paid by credit card we will only make a refund to the same card.

10. HOW TO COMPLAIN

 We try to get things right, but if we do make a mistake please let us know and we will do our very best to resolve the matter to your satisfaction. Call us on 020 8533 8024 or email help@hauslondon.com
 

WEBSITE USE TERMS AND CONDITIONS

1.USE OF THIS WEBSITE
2.COPYRIGHT NOTICE
3.WEBSITE DISCLAIMER
4.PRIVACY POLICY
5.WHAT WE COLLECT
6.WHAT WE DO WITH THE INFORMATION WE GATHER
7.SECURITY
8.HOW WE USE COOKIES
9.LINKS TO OTHER WEBSITES
10.CONTROLLING YOUR PERSONAL INFORMATION

1. USE OF THIS WEBSITE

If you browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Haus’s relationship with you in relation to this website.

The term ‘Haus'™, ‘hauslondon.com’, 'Haus Design Retail Limited', ‘us’, 'our' or ‘we’ refers to the owner of the website whose company name is Haus Design Retail Limited, Registered office: 59-60 Russell Square, London, WC1B 4HP, Company number: 08843400. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

·      The content of the pages of this website is for your general information and use only. It is subject to change without notice.

·      Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

·      Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

·      This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

·      All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

·      Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

·      From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

·      You may not create a link to this website from another website or document without our prior written consent.

·      Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

2. Copyright notice

This website and its content is copyright of Haus Design Retail Limited, Trading as HAUS™. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

·      you may print or download to a local hard disk extracts for your personal and non-commercial use only

·      you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

3. Website disclaimer

The information contained in this website is for general information purposes only. The information is provided by Haus and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Haus. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Haus takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

4. Privacy policy

This privacy policy sets out how Haus uses and protects any information that you give Haus when you use this website.

Haus is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Haus may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from July 2010.

5. What we collect

We may collect the following information:

·      name and job title

·      contact information including email address

·      demographic information such as postcode, preferences and interests

·      other information relevant to customer surveys and/or offers

6. What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

·      Internal record keeping.

·      We may use the information to improve our products and services.

·      We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 

·      From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

7. Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

8. How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

9. Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

10. Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

·      whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

·      if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to Mailing List, HAUS, 39 Morpeth Road, London E9 7LD or emailing us at help@hauslondon.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to HAUS, 39 Morpeth Road, London E9 7LD.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.